FAQ

Shipping

We know waiting for gifts and just those special things we want for ourselves can be frustrating, so we do our best to get your order packed and shipped out within 24 hours or the next available working day. 

We ship to anywhere in Australia, its neighbouring islands and most countries overseas.

The Land Down Under Store uses Australia Post for all its shipping.
All international orders are shipped by air with Australia Post.

Orders are shipped within 24 hours or next available working day via Australia Post.
Orders are not shipped on Victorian Public Holidays.

Depending on your location, it can take between 3 – 7 business days within Australia.
International locations can take between 6 – 14 business days. 

Please read the Coronavirus Shipping Notice below for possible delays. 

_______________________________

Coronavirus Shipping Notice

Due to the impact of the coronavirus, it is possible that there may be a delay in you receiving your order in reasonable times. We send all orders out within 24 hours or next available working day and while this remains unchanged, there are disruptions and limitations to many delivery centres and methods around Australia.
Australia Post is working tirelessly with the increased demand from online shopping to get our orders delivered as quickly as possible. 

_______________________________

Express Post guarantee temporarily suspended

Effective 20 April 2020, Australia Post has temporarily suspended the Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard. The Land Down Under will not be offering Express Post until express time frames can be more guaranteed.

How much is shipping?

Shipping is calculated at the checkout. 
Some countries may not be available - please email orders@thelanddownunder.com.au if you have any concerns.

International Orders

We know waiting for gifts and just those special things we want for ourselves can be frustrating, so we do our best to get your order packed and shipped out within 24 hours or the next available working day. 

Shipping is calculated at the checkout. 

Orders are shipping within 24 hours or next available working day. Orders are not shipped on Australian public holidays.

Depending on your country, it between 6 – 14 business days. 

We are about to ship to most countries, but not all. If you have any concerns, please email orders@thelanddownunder.com.au

International Corona Virus Shipping Notice

‘Due to the global impact of the coronavirus, there have been disruptions to flights as well as restrictions on services being fulfilled by designated postal organisations in some countries. Limitations on deliveries and extra precautions, such as quarantine, is further causing some delays. Australia Post has implemented alternative solutions where possible to keep services moving at a reasonable pace while following any precautionary measures deemed necessary.’

Returns and exchanges

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at orders@thelanddownunder.com.au. If your return is accepted, we will email you instructions on where to send your package. Postage for goods returned is not refunded.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@thelanddownunder.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you can send photos of any damages that may help us resolve your issue faster.

If we are unable to resolve your complaint or further assist you, we will process a full refund upon timely receipt of the goods purchased.

Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.